Incorrect pricing / False pricing

I'm writing with regards to PnP's pricing.

As you can see the above vegetables states buy 2 and save 20%. If you look at the slip, you will see that I did not recieve the 20% discount. This is very unfair of the stores as we as consumers buy two items, hoping to pay a few rands cheaper. This is also not the the first time it has happened to me.

On a few other occasions, after returning home, I would see that I was not charged the special price, but the full price. I also don't have the time to check my slip at the counter as there are other customers waiting.

I'm very dissatisfied with this service. Please ensure your pricing system is correct as it costs more money to drive back to the store and ask for corrections on the price.

We are loyal PnP customers but I would rather support a different shop, if this is how the pricing works.

The above complaint was sent to PnP on 1 July and i received a message stating that someone will contact me. Nobody contacted me after i repeatedly followed up with PnP. I even received an e-mail stating that my ticket has been resolved and asking for feedback. I feel the store should have the decency to rectify their errors.

Unfortunately, i cannot upload the slip nor the photo of the vegetables.

Regards Rukshana