TS
Tanya S
1 reviews | Active since Jun 2018
25 Jun 2018, 12:42
Incorrect Pricing Correct Barcode
What happened to Pick n Pay's policy of giving a product free if it was priced incorrectly? Bought two of said items and saw the price was incorrect. After getting them the barcode and them acknowledging to each other without saying a word to me, that the barcode was indeed showing a different price they Amended the price of both items instead of the usual practice of giving first item free and amending price of subsequent same items. May have just left it if I was acknowledged and apologised to during the transaction. Cashier's name: Thembeka Kweya 10:15am 25/06/2018
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Pick n Pay's replyOfficial
25 Jun 2018, 12:58Hi Tanya,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the poor service experience.
The new policy put in place at our store is called Double the Difference. Please find information below on this policy or follow this link.> http://www.picknpay.co.za/general-detail/customer-services
Double the difference :
If any item scans at a higher price than displayed on shelf and the bar code corresponds, we will give you the item at the marked price, PLUS double the difference off the first item and the subsequent items at the lower price.
Terms & Conditions of Double the Difference:
Policy is applicable only from time of purchase;
Double the difference does not apply to staff;
Bar code needs to correspond with item being queried;
Only the first item is given double the difference back and balance of products at the lower price;
If double the difference is more than the product, the customer gets the product for free;
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply25 Jun 2018, 12:58
Official
Hi Tanya,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the poor service experience.
The new policy put in place at our store is called Double the Difference. Please find information below on this policy or follow this link.> http://www.picknpay.co.za/general-detail/customer-services
Double the difference :
If any item scans at a higher price than displayed on shelf and the bar code corresponds, we will give you the item at the marked price, PLUS double the difference off the first item and the subsequent items at the lower price.
Terms & Conditions of Double the Difference:
Policy is applicable only from time of purchase;
Double the difference does not apply to staff;
Bar code needs to correspond with item being queried;
Only the first item is given double the difference back and balance of products at the lower price;
If double the difference is more than the product, the customer gets the product for free;
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,