RS
Riana S

1 reviews | Active since Jan 2022

03 Jan 2022, 17:10

Incorrect pricing and pathetic customer service

03 Jan, I went to Pick n Pay Ottery. There were plush toys ok sale for R69.99. I have 2 kids so clearly I wanted to purchase 2. The toys, prior to Christmas was unaffordable so you can imagine my excitement. I double checked with one of the staff and was told the price of the toys was incorrectly priced. I asked another floor manager and a random staff member and they too said it looks like the toys were priced at R69.99 The manager of the plush toys then apologized, put up new stickers and said that this was in respect of money boxes. Note there wasn't even money boxes on the shelf. Not in mood to argue with Brigette,manager accountable for the toy section, needless to say I walked away without the toys. Upon check out I asked the cashier what your policy says and she said that if products are priced at a certain amount, as a customer rightfully I should be entitled to the product at said price. I'm beyond disgusted at your customer service, the inconsistencies between what staff understood as your pricing policies and then lastly, the fact that I had to put the toys back!!!! I have photos of the pricing incident and I'm more than willing to share. I would however appreciate it if one of your senior consults call me before I take this further.

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