1 reviews | Active since May 2016
Incorrect Price Display
<p>I experienced the worst service from the management team at Pick 'N Pay pan Africa mall.<br />I purchased milk branded Douglasdale the only price displayed was R22.79 when i got to the till the price was R24.99 I told the cashier that the price displayed on the fridge is R22.79.<br />The cashier then called his Supervisor her name is Lungiswa,She advised that she will go and check the price,I went with her she advised that the price is for Dewfresh milk.<br />The dewfresh milk was not in stock ,she removed the price and said i should pay the price i saw at the till.I asked that she calls her manager.The manager came her name is Ashley Ramabulana who had the price in her hand that she was given by Lungiswa,<br />She then told me to pay the higher price.I asked her that why did they display a price of an item that is not in stock,she said anyone could have done that even customers can move the prices around and she left.<br />I followed her and asked her that why isnt she practising CPA?Thats when i obtained their names and advised them that I will report this incident they advised that I should go ahead they dont care and asked one of the employees to call security to throw us out.<br />The made a scene when they asked for security and were shouting at the top of their voices in front of the customers.I have never expericed such bad service in my consumer life.My rights as a customer were voilated and I am very traumatised by the disrespect they gave me.</p>
Dear Angela Julius
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
Best regards,
Dear Angela Julius
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
Best regards,
