SM
SIBONISIWE M

1 reviews | Active since Oct 2011

20 Mar 2024, 20:38

Incorrect Price

At about 15:45pm today 20 March 2024 my colleague and I went to Pick n Pay at Kathu Northern Cape, so we headed for the food court first and then headed for the Escort products(refrigerator) we passed on a promotion of Liqui fruit stand where it says "Smart Price R24.99 liqui fruit 100% fruit blend assorted 2L each". So we noticed its only the small ****tail and 1Lt drinks on the stand then my colleague and I headed straight for the cooldrink aisle( knowing we`ll get the 2Lt) so while I was still picking some few items my colleague took her cooldrinks first. So my colleague went to pay first and when she got to the till to her surprise she was told by the cashier(Boitshware Segopolo) that actually the cooldrinks are not the displayed price. Now it was a matter of where we took the cooldrinks and where the wrong displayed pricing are not at the small place. The cashier( Boitshware Segopolo) then called a Manager( a white gentleman), rude one at that. Then it became a tug of war that yes he sees the error in the display price thingy however we must understand its a mistake. But he failed to understand us as customers that we too also took those cooldrinks because of the pricing we saw and saw it as a bargain. The manager then says to the cashier(Boitshware Segopolo) to call whoever did the error and notify them they will pay it out of their salary and must come and see their mess right in front of us as the customers(so uncalled for totally bullying tendencies, even the tone). With a tone of anger and annoyance and then he turns to us and(insults us) says we do not have any humanity towards the lady who will now have to pay for her error(this Manager does not know us from a bar of soap but has the audacity to publicly insult us in front of other customers calling us all sort of names.... If the Manager himself had humanity he then should have has said its an error on our side(the store) and therefore we will give it to you on the price you saw it on, not start a fight with us as customers and tell us how cold hearted and selfish we are. We too can say the same to him because he should understand moreover whatever workload his subordinates are going through and not deduct the money from their salary and expect us to be the better people but he is not willing... Then we head to the till to pay after being humiliated by the Manager and his cashier making a seen, when we get to the till then again it was another round 2 of those ladies who do voids(Fikile) who creates another scene asking who will pay for the mess and how and when and bickers... Then it becomes a matter of other cashiers now making fun of our situation even the securities come hover around us as if we stole something. I choose to keep quiet when Fikile started making a scene and argued with my colleague because honestly by then i had no energy to try and make them or anyone understand my side so i chose peace and quiet... The way the staff members of pick n pay Kathu handled the whole situation was unacceptable and unprofessional. If anything honestly the male Manager was a definite let down in handling the situation, instead he gaslit the whole situation and thought he could pull the race card on us instead he as the manager he was supposed to show empathy for his subordinate not to expect us as customers too. if the tables were turn and i came to the till to pay and was short with R100 he wouldn't have shown the so called humanity he was talking about we should have against the person who did the typing error.

0
Replies (1)
SM
SIBONISIWE M's update22 Mar 2024, 12:40
Reviewer Update
I shall wait for your contact...