Incorrect order.

Good day,

At 3h26 pm I placed an order. I got my delivery however it wasn't my order. I realized upon opening up the bags. I immediately called the ASAP helpline as well as Eersterivier Pick and Pay. The customer service was really unacceptable. I spoke to Nathaniel who reassured me he'll fix the problem an order later I call and request to speak to Nathaniel so I could follow up. I assumed his shift ended cause Trevor who claims to be the manager just said he left. I spoke to another gentleman who said he isn't sure if Nathaniel sent an email but he will and only after a response is recieved they can correct it. Why didn't Nathaniel tell me us? Why is the manager Trevor nonchalant and uninterested in my concern. It's 5h50 at this point I won't recieve my order today.

Trevor seemed so unsure and not aware of what's going on.

Please send the team for client service training.