Incorrect Online Order
<p>On the 22/07/2016b I ordered my groceries online and had them delivered as I do not have a car at the moment, the order was deliver on the 23/07/2016 and there were TWO incorrect items that I returned with the driver and he noted that on his invoice. It is the 27/07/2016 today and I have tried to send an email to the online support to get assistance with some kind of refund for the retuned items. Firstly they send me incorrect items and don't bother informing me and then they take days to refund me with absolutley no explanation. I shopped online to avoid having to deal with incompetence.</p>
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Pick n Pay's replyOfficial
28 Jul 2016, 07:07Dear Mrs Chauke,
Please accept our sincere apologies for this poor experience, and for any inconvenience caused.
I have escalated this matter to our On Line Shopping team for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee (National Customer Services)
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Best regards,
Pick n Pay's reply28 Jul 2016, 07:07
Official
Dear Mrs Chauke,
Please accept our sincere apologies for this poor experience, and for any inconvenience caused.
I have escalated this matter to our On Line Shopping team for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee (National Customer Services)
***
REF: ***
Best regards,