ML
Marie L

1 reviews | Active since Nov 2014

08 Apr 2024, 09:40

INCORRECT ITEMS RECEIVED IN ONLINE ORDER - NO MEANS TO TALK TO ANYONE TO RECTIFY SITUATION

Dear Pick n Pay and your Online Clothing department (seeing as though I can't tag them in this post)

After a search in basically all your stores within reasonable driving distance, I resorted to an online order of a specific leggings I wanted, Yay! Or not.. as I received my order today and to my disappointment I received the incorrect leggings.

You have no way of getting in touch to rectify the situation where I can actually talk to a person to explain the situation. These automated email tickets do not allow me to explain the problem in proper detail so that you can replace my item effectively.

Your customer service email bounces back and you customer service number, I quote "has changed but the new one is not yet available"... 🤔 very efficient.

Can someone please get in touch to sort out my order...

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Replies (1)
ML
Marie L's update12 Apr 2024, 10:30
Reviewer Update
Hi There

Thank you for this reply, I have had an Adrian Louw contact me from the online department on the 8th April. I rep**** immediately answering his questions and supplying photos as requested by him, and I am yet to hear any feedback from him or anyone. I have followed up twice now and still no response.

I would like this situation rectified soonest please.

Regards