ER
Elaine R
1 reviews | Active since Jul 2015
28 Sept 2022, 10:45
Incorrect items and pricing
My husband Xolani Sithole made an order from pick n pay today. I paid for the order. We were charged close to R95.00 for pork worth R43.00.There were only 2 pieces in the tray, we are a family of 4.the meat had a stench it wasn't palatable at all. The driver took an hour to arrive. Everything was just wrong. I would like to be fully refunded for the stinky meat I bought please
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Pick n Pay's replyOfficial
30 Sept 2022, 12:18Hi Elaine,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience via Asap.
We are busy addressing this complaint with our Asap Management Team who will be in touch with you.
Please refer to this reference number :*** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience via Asap.
We are busy addressing this complaint with our Asap Management Team who will be in touch with you.
Please refer to this reference number :*** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply30 Sept 2022, 12:18
Official
Hi Elaine,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience via Asap.
We are busy addressing this complaint with our Asap Management Team who will be in touch with you.
Please refer to this reference number :*** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience via Asap.
We are busy addressing this complaint with our Asap Management Team who will be in touch with you.
Please refer to this reference number :*** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,