Incorrect information provided by staff!!

Called PnP Plattekloof Village at 15:50 today as I have been looking for Lipton Yellow Label tea. Phone was eventually answered after the third call back. I explained to the lady which tea I am looking for, colour of the books, said not Rooibos or green and was assured that they have the Lipton Yellow Label tea. My husband drove all the way there, only to discover that it was not in stock. Do the people who answer queries work at the store!? I was on hold for so long so I assumed that the employee went to check the shelf or sent someone to check it. Please train your staff and let them provide accurate information. It's tea, it shouldn't be that difficult to identify correctly.