1 reviews | Active since Aug 2016
I recently visited the Pick n Pay in Chilli Lane (Sunninghill) , while visiting the store there was a employee selling in store boerwors rolls. I went up to her and asked if the wors shes using is 100% beef wors or is it a blend with pork or has pork castings , she confidently answered by saying there is no pork or pork casting and its fully beef wors, i then proceeded to go to the butchery department just to confirn as i have allergies to pork and to my dismay the lady at the butcher said that the wors being cooked for boerwors rolls does have some pork and its not 100% beef .
Please could you address the issue of having the clerks selling certain cooked products to be informed of the ingredients so they can inform us customers of what we are buying , such an incident could have led to an allergic reaction had i not gone to confirm the ingredients
Good day Michael,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Michael,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
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