dR
delia R

1 reviews | Active since Oct 2013

01 Feb 2016, 14:38

Incorrect bin delivered TWICE!

I purchased an Addis Flip top bin online on the 27th of January 2016. They delivered the bin but with the incorrect bottom part.<br> I phoned 5 times already speaking to a Vincent, Kimberley, Tyron and Nobile and Vincent again with reference number ***. They phoned the store to ask to deliver the correct bottom.<br> <br> They just delivered another flip top but no bottom. They are not getting it right!!! HOw many times must I explain to your agents what the problem is. Are they that *********** that they don't even understand what I was telling them. The bottom part is incorrect, not the top part!!!! Surely you have codes and can determine which top part goes with a bin?<br> <br> Now I am waiting for a call centre agent to phone me back with feedback and im still without a bin. We are a business and this is becoming a serious health issue with no bin in our kitchen!<br> <br> Get it right pick n pay!!! you are useless

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Replies (1)
Pick n Pay
Pick n Pay's reply01 Feb 2016, 16:20
Official
Hello dee4581,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown
Customer Care

Ref Number : ***