Incorrect Bill Payment - Request Refund

Good Day,

I’m writing to request a refund which an error was caused by Pick and Pay staff member. On the 15th of October I went to purchase some items and pay my Eskom and Rates account. The cashier paid my rates account correctly, BUT incorrectly paid my Eskom bill. A bill of R887.03 was instead put as a pre-paid meter token. I do not have a pre-paid electricity meter and have a monthly account to pay. Unfortunately the manager and staff at the store (Manager was Dineo) did not know how to assist and after about an hour of deliberation said she would request her colleague Annerly to get a refund from Eskom during the week. Annerly tried her best to assist and contact me since I am out of the country for work. However, all that I get back is that I can not get a refund, the amount can not be transferred to my account and I am now forced to put a pre-paid meter at my house so that I can use the token. I do not want a prepaid meter and I would like my bill to be paid. I should not be forced into situations because of an *********** cashier. I should not be forced to lose R887.03 of my money. It is a lot and now my bill has not been paid and I am in arrears.

There should be a way that Pick and Pay can assist me.

I have sent this query through to customer care a few days ago but have received no response. Not even an email acknowledging receipt or a case number.

Please assist or escalate the matter to someone who understands the system and can help.

Thanks