INCONVENIENCE

I PURCHASED A PACK OF CUDDLERS 4+NAPPIES ON THURSDAY MORNING FOR MY TWO YEAR OLD DAUGHTER WHO WEIGHS 13KILOS. WHEN WORN BY MY DAUGHTER SHE SOAKED MY ENTIRE BED AT NIGHT. I RETURNED TO PNP TOKAI STORE WITH THE RECEIPT TO EXCHANGE THE PACK FOR A BIGGER SIZE, 5, IN HOPES THAT THE PROBLEM WOULD BE SOLVED. I WAS THEN TOLD BY THE CASHIER THAT THE ASSISTANT STORE MANAGER REFUSED TO EXCHANGE IT AS THEY WERE UNABLE TO RESELL THE PACK AS IT WAS OPENED WITH TWO NAPPIES USED. I LEFT EXTREMELY UNHAPPY AND DISSATISFIED. IS PNP NOT SUPPOSE TO PUT THEIR CUSTOMERS FIRST, TREAT THEM AS QUEEN? INSTEAD IT WILL NOW COST ME TO PURCHASE A NEW PACK OF NAPPIES AND I DID NOT BUDGET FOR THIS. IM VERY SURE THAT SUCH A HUGE RETAIL COMPANY HAS AGREEMENTS WITH THEIR SUPPLIERS WHEN IT COMES TO THE QUALITY OF PRODUCTS BEING SOLD TO CUSTOMERS. SURELY PNP WOULD RECEIVE THEIR MONEY BACK FROM THEIR SUPPLIER FOR GOODS THAT ARE DEFECTIVE?! ITS NOT AS THOUGH I WANTED THE MONEY BACK, I FELT LIKE I WAS BEING TREATED LIKE A ********. I HAD TO ARRANGE TRANSPORT TO TOKAI BRANCH ONLY TO BE TURNED AWAY BY THE ASSISTANT STORE MANAGER. I AM REALLY DISGUSTED BY THE SERVICE PNP RENDERS THEIR CUSTOMERS.