LS
Lauren S

1 reviews | Active since Feb 2016

06 May 2022, 09:31

Inconsistent sizing frustration

Please could I get an explanation from someone at Pick 'n Pay with regards to the inconsistent clothing sizes. I am severely unhappy.

I bought a pair of the embroidered skinny jeans size 16 on Wednesday the 4th of May 2022, and these jeans fit me perfectly.

However, on Thursday the 5th of May 2022, the very next day, I bought a pair of boyfriend jeans also in a size 16, however these jeans are far too small!

Both jeans that I bought are the Real Denim Brand.

I do not understand how I can buy 2 pairs of jeans over 2 days, and have them be completely different sizes!! It makes zero sense.

I have another pair of straight leg Real Denim jeans that I bought last year, that are non-stretch, in a size 16, and these jeans still fit me perfectly. I have other pairs of Real Denim skinny jeans that are size 18 that are far too large for me, So I am confident that a size 16 is my size.

My concern is that these jeans are difficult to find (they are not even on the Pick 'n Pay Clothing store website) and that I will not be able to find another size, and will end up replacing them with another pair that I don't want, and I am so disappointed as I had been searching for months for a pair of these jeans in my size, and I was elated when I finally found one.

Please could I have an explanation.

Thank you.

Lauren Hofmaenner

0
Replies (1)
Pick n Pay
Pick n Pay's reply06 May 2022, 18:52
Official
Hi Lauren,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal

Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
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Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team

Best regards,