1 reviews | Active since Apr 2019
inconsiderate ****** Manager
On Thursday evening the 18th of April 2019, we had come into the Pick n Pay Family Store Panorama store at roughly 19:40 at which point we began shopping. At 19:50, we are in the liquor and wine aisle at which point we were assisted with the items we were looking for and had continued doing the shopping. At the tellers at roughly 20:05, we were asked if we had bought the liquor before or after 20:00 at which point we told the teller you were the one scanning the products as we were confused as to what she was asking us. The manager then came rushing and in a condescending tone and attitude, and furthermore speaking as if we were children at which point he was speaking to my mother who is an elderly women, he stated we cannot take the liquor because it was after 20:00, where we began trying to explain that if the workers had told us about the fact that we should have purchased the items as soons as we had obtained them it would have been clear but no one did so and the teller had already scanned the items. At which we obliged but he had not even given us a chance to speak and give our side of the confusion, but the manner in which he referred to us was in a manner where he spoke soo loudly that the entire store could hear, and as if we are unable to comprehend what he was saying he spoke slowly as if he was trying to explain something to children, now for a manger to speak in that manner and in such a public fashion is embarrassing and making us seem inferior that he speaks at us than to us. the attitude he displayed we felt as if it was due to our race that we were treated in that manner, in such a way that we had decided to speak to him in regards to his attitude and explaining what had just happened but again he failed to listen to what we were saying at which point the matter was we were looking for an apology only in regards to how he spoke to us. The security manager was then called and we had called for the gentleman who had assisted us in the liquor aisle to explain that he never told us to go and pay for the items as we had taken them, but he then stated that it was the tellers that had informed us about the after 8 rule at which point we asked if they had informed us why did they scan the items after 20:00, the security manager was then also called whether it was he felt threatened or he felt he should have extra security to threaten us but again he would not listen to what we were stating and once we asked him if it is because he is ****** that he doesn't even want to listen to us as the customers he then became very aggressive and stormed off and left us there, at which point we were asking for his name and details from the various staff which no one could give us his name. The security manager even stated he understood what we were saying and he felt the need to apologise on behalf of this manager. We are totally disgusted in the manner that the manager had treated us in such a demeaning way and if he treats customers in this fashion it is hard to believe that the staff is treated any better due to fear they couldn't even give us his name and that is highly inappropriate where even employees cannot express dissatisfaction for fear of loss of employment. this act is not only incredibly wrong but as customers to truly be treated in that fashion is incomprehensible and in this country acts of ****** can be charged and we believe until he can provide a proper explanation in regards to the manner he had treated us we will be taking this matter further.
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service experience and inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Best regards,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service experience and inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Best regards,
