Inconsiderate Manager and poor customer service

I recieved an pathetic experience yesterday at pick n pay at N1 City. I bought an iron last year and used it correctly all along. Sunday evening when ironing for Monday the iron went and did not work. I tested it on other plugs and it still did not work even though the same plug that was used for it is the same plug we charge our phones and sometimes for the heater. I called the store and spoke to Salie and said I can go to any corporate store they can exchange if they have the item listed in their store. I went to waterfront and they scanned my receipt and they said I must go to the store I bought the iron. When I got there yesterday I met Stephen the manger and call salie apparently he deals with appliances. Salie came and took the iron to the back for a while and he came back and said the iron is working. He plugged it at the managers desk and it went on and off. The manager refused to take the iron and I explained to him I work far from the store and I cannot do back and forth with the iron which it costs me money andbthe time I have to leave work early to go for to them.

I informed them there is a mechanical issues the iron is not as hot as it usually gets before it reached the maximum temperature.

I told them I have been without an iron for almost for days. I left the iron on managers desk and told him I cannot keep on going there for an iron that is not working properly.

Today I have to buy a new iron because how does one survive without an iron. He was not willing to listen or assisted and he also walked away while I was speaking to him and we ended up arguing and I took my receipt and left the iron at his desk. This is so frustrating. SALIE was empathetic but said he cannot do anything without the managers consent. I need intervention this was very unpleasant