Incomptence - NOT inspired by me!

Does anyone in the SmartShopper department of Pick n Pay know how the SmartShopper system is SUPPOSED to work.

Recently I spend an HOUR talking to the SmartShopper department asking them why I cannot SEND my vouchers to WhatsApp - I have tried multiple times from the kiosk at the local PnP.

Eventually they tell me they will investigate and a week or 2 later I get an email (Reference Number: ***) stating "Voucher enquiry has been completed".

When I try AGAIN to send my vouchers to WhatsApp - nothing happens. Then I get another email: "Please advise the customer cannot WhatsApp vouchers at the moment as this functionality has been removed."

So, after almost 4 weeks and multiple phone calls I'm told that this functionality has been removed - apparently no one in the SmartShopper call centre had this information.

And in closing Se****a Abrahams in Customer Care has zero idea of what customer care means - when she doesn't have answers for the CUSTOMER she simply ignores the CUSTOMER's emails. With that level of service from Customer Service, perhaps a talk from management is needed - perhaps that will help (OR not)??