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Nomtha N
1 reviews | Active since Mar 2020
26 Nov 2023, 16:39
INCOMPLETE DELIVERY & RUDE DRIVER!!!!
Order no: ***3
Incomplete Order and Very RUDE DRIVER!!!
I never have a seemless order with Pick n Pay asap 😠Items are always out of stock. I don't know why they don't indicate on the app while still shopping. This time, they brought me an incomplete order, which was not indicated as out of stock. The driver was extremely rude and literally threw my order at me!!!! 2nd bad experience with their drivers. They're impatient and rude. The packages are always torn!!! I had to call the shop and they told me they would re-assign a driver to bring the missing items. For an App that is supposed to be convinient, PICK N PAY ASAP IS A COMPLETE NIGHTMARE!!!!
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Replies (3)
Pick n Pay's replyOfficial
27 Nov 2023, 10:22Hello Nomtha, Thank you for reaching out to the Customer Care team. We do apologize for the delayed response. I do apologize that you have not had any feedback regarding your query yet. Kindly note that we have escalated your query to the ASAP escalation desk, they will attend to your query at their soonest and revert back to you. Alternatively, you are welcome to contact them directly on the details below. Call us on: ***or Email on *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply27 Nov 2023, 10:22
Official
Hello Nomtha, Thank you for reaching out to the Customer Care team. We do apologize for the delayed response. I do apologize that you have not had any feedback regarding your query yet. Kindly note that we have escalated your query to the ASAP escalation desk, they will attend to your query at their soonest and revert back to you. Alternatively, you are welcome to contact them directly on the details below. Call us on: ***or Email on *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
The Pick n Pay Team
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Nomtha N's updateReviewer Update
28 Nov 2023, 11:01More that 24 hrs later, I still have not received feedback. And the missing item has still NOT been delivered !!!!!
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Nomtha N's update28 Nov 2023, 11:01
Reviewer Update
More that 24 hrs later, I still have not received feedback. And the missing item has still NOT been delivered !!!!!
Pick n Pay's replyOfficial
26 Dec 2023, 14:45Hello Nomtha,
We do apologize for the inconvenience caused. May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards,
The Pick and Pay Team
We do apologize for the inconvenience caused. May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards,
The Pick and Pay Team
Pick n Pay's reply26 Dec 2023, 14:45
Official
Hello Nomtha,
We do apologize for the inconvenience caused. May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards,
The Pick and Pay Team
We do apologize for the inconvenience caused. May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards,
The Pick and Pay Team