*********** , very unprossional untrained staff and no service rendered

I went to pick to pick and pay and made a purchase with the store account and my account was blocked to my surprise no body in the store knew how to assist to unblock it, I am extremely disappointed with the service received in fact it was not even service because my query is just pending no body service was service, I called the call center multiple times to unblock it and told to email my ID copy I did that about 5 times no assistance received still ,I asked the managers in store whether to Pay off the account and close the account because no body knows the administration around it the manager didn't know so now it is still blocked I cant pay to close it off I am just hanging. Fix admin around store account before canvassing customers to take it