*********** staff and Rude Manager

The most horrible service ever. My colleague went to pnp Middestad Bellville on 15/04/2018 and was asked to purchase 5x Pall mall blue and 5x Rothmans Red It was written down as she don't smoke and Dont no the difference between brands. The cashier gave her Rothmans Blue instead of Red. The store closed at 19:00 and purchase was done 18:43 during her lunch break. Upon return back to work I realise they gave her the incorrect stuff. She went back today on her way to work to exchange for the correct brand she was informed this can be done however the manager needs to sign off on it and he currently not there and she left. I than called their store at 18:25 to confirm my exchange as my lunch was scheduled at 18:30 and for the fact that I can't still wait around the lady who answered my call said its fine I can bring it back and they will exchange it no problem. Got at the store and was given the most horrific service I was than told they can't due to piracy really.

The manager Madoda bluntly tod me No this can't be done even after 2 confirmation that it can he was rude and did not even listen to me covert up for his *********** staff which clearly Dont no their own policy and in actual fact is the cause of the incorrect stuff being give.

If the cashier only provided what was written on the list I would not now sit with sometimes I have no use for and top of it paid more for it as well. Rothamans red cost me R28 and I had to pay R36.50 for the blue.

Here's the thing I did not even complain about the cost just wanted the Right brand now I have over priced cigarette's I Dont want. The attitude and rude behavior is unacceptable and when I asked for the manager Madoda surname is told me no we are not friends so I Dont get to ask for his surname is this really the type of managers you appoint to uphold your company name.

I will not except this type of service I want this resolved ASAP and want what I requested you should be ashamed that this is how you treat your clients.

Disappointed customer.