*********** staff and bad customer service

<p>I returned two clothing items at a pick and pay clothing branch in edenvale meadowdale on the 31st of May.</p> <p>I asked the last assisting me whether I would be getting a cash refund or she will process it on my card.</p> <p>The last assisting me said she had no cash in her till therefore she will have to processes via my card.</p> <p> </p> <p>I had no issues with that since other retail stores usually do it like that.</p> <p> </p> <p>She then proceeded and did the refund.I then asked her how long it will take to reflect on my account and she said she does not know.*concern*</p> <p> </p> <p>I then called my bank on the 22nd of June to check whether I may have any pending credits reflecting on my account,banker confirmed no credits. </p> <p> </p> <p>I then called the contact centre for pnpfor assistance at around 2:15 on the number ***,related my query.</p> <p>The lady told me the store does not physically pricess the refunds but cape town but should take between 24-48 hours to complete refund into account.</p> <p>She the offered to put me on hold while trying to get of meadowdale branch and line which was engaged.</p> <p>***.She took my contacts and she told me she will keep trying then and will keep me updated.</p> <p> </p> <p>She did call back after a few minutes and put me on a confrence call with Allan from branch.</p> <p>Allan then told me refundsnon cards can only be done with credits cards not debit cards.this would have rejected on their side.</p> <p>I was now requested to get a bank statement (chargeable ) from my bank and have to wait 7 days for him to resolve my claim.unacceptable because as a custer I now have to incure charges and wait for such a long time to get my money whiles the faults was byb pnp staff.</p> <p>He said he did not know who will pay for my bank charges and I will not be receiving m yoney anytime soon.</p> <p> </p>