*********** staff

<p>My mother visited Ottery branch today to do some shopping. She left her parcels at the parcel counter and when she collected it again the girl failed to give her one of her bags containing meat.</p> <p> </p> <p>I called and spoke to a Lauren at the information counter who was immediately aware of the bag . She said the girl at the parcel counter did not see it when she handed the rest to my mom.</p> <p> </p> <p>My mother is elderly, does not have a car and travels by public transport. She therefor had to travel back to the Hyper to get her parcel.</p> <p> </p> <p>I called the store and spoke to a manager called Miguel. I told him soneone needs to compensate my mother for the incovenience as she had to spend attitional money on traveling, after she had slready spent money in your store.</p> <p> </p> <p>He said he cannot do that and was completely nonchalant and handed the phone back to my mother, and that was that.</p> <p> </p> <p>I find this completely unacceptable. Where is the customer service here. Clearly PnP does not care about their customers.</p> <p> </p> <p>I made Miguel aware that I will be writing a review on HelloPeter and he seemed to not care at all.</p> <p> </p> <p>I look forward to hearing from you.</p>