*********** Staff

<p>I would like to express my extreme displeasure of the service I received today at Pick n Pay Sanctuary (Somerset West).</p> <p> </p> <p>I wanted to make use of a Wi-code (Mobile Tender) from SnapnSave, & the *********** staff at this Pick n Pay branch had no idea what they were doing resulting in the voucher being declined. I requested that the whole sale be voided & all transactions reversed, including my cash on my smart shopper card.</p> <p> </p> <p>I left to go to another branch of Pick n Pay to use the voucher. However, at the other branch it showed that the voucher had already been redeemed! Obviously as a result of being entered ten times at Pick n Pay Sanctuary! Low & behold, my money on my smart shopper card was also not reversed!</p> <p> </p> <p>Now I had to go back to the Sanctuary branch to go see the manager, Phatiswa, to have this mess sorted out. None of the relevant departments were open on a Sunday & now I have to wait till tomorrow to find out if this mess can be reversed.</p> <p> </p> <p>To make matters worse, Zaphne, the staff member that entered the details at the till, blatantly lies & says she explained to me that she needs to call the call centre to have the cash on the smart shopper card reversed! Why would I expect the money to be there if someone told me that a call needs to be made to have it reversed!</p> <p> </p> <p>PICK N PAY Sanctuary : Before you take on any services - 1st ensure your staff knows what they are doing and how the system works!</p>