VK
Venesh K

1 reviews | Active since Sept 2017

05 Sept 2017, 09:28

*********** staff

I was at pick n pay yesterday. After this incident, I have decided that I will no longer stop there. I purchased a can of Nido from game in Kenilworth and a few other items, I was in a bit of a hurry to pick up my wife. So I do not notice that the security tag was still attached to the milk.

As I walked through the main entrance of pick n pay, the electronic article surveillance went off I explained to the security guard that I just purchased the milk at game and then I showed him the receipt. He let me go.

Then I walk to the opposite exit, where my car was parked. The electronic article surveillance went off again. This time the security started accusing me of theft, to which I took offence. As we were arguing... a guy from inside the store stole something, and started to run away from security. The security guard that was "questing" me, also started to chase the guy. SO HE JUST DROPS THE MILK ON THE FLOOR.

I pick it up, and make my way to the car only to be stop again by the same guard. This time he has another man (looks like head of security) and a female guard with him.

My compliant is, they had no way of talking to me, they basically kept me there against my will, the one guy actually kept my boot open and I think was searching it. God knows why, and the "head of security" was so rude and irrational. The female guard basically accused me of *****ing the milk. Eventually I go with them, to look at the footage 10 minutes later, the guy comes out and says I can go. So I leave, and it beeps again. So the whole procedure almost starts again (very *********** security guard).

I have never ****** anything in my life. And for them to embarrass me like that was not called for. If they had just have a look at my receipt, it has the date and time. A logical person would of seen my point. I just hope they don't treat anyone else like they did me.

Venesh Kistensamy

0
Replies (1)
Pick n Pay
Pick n Pay's reply05 Sept 2017, 15:19
Official

Good day Venesh,

Thank you for taking the time to write to us.

Kindly accept our apologies for the unfortunate experience.

We are addressing the incident with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen

Best regards,