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Noluthando S
1 reviews | Active since Jun 2020
11 Jun 2020, 15:17
*********** PICK 'N PAY HEAD OFFICE
I made a complaint to Pick 'n Pay complaints line on the 12th of May about one of their stores in my area not complying with the covid 19 regulations to protect us as the customers. I just called into the call center again to follow up on the complaint and just got informed that my complaint has been "pending" since then. I am very frustrated because my grievances have not been taken seriously after so many attempts. I even spoke to a lady by the name of Nancy that posed as the manager of Pick 'n Pay Protea Glen on the day and today I found out that she was not the manager.
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Pick n Pay's replyOfficial
12 Jun 2020, 14:52Good day Noluthando ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply12 Jun 2020, 14:52
Official
Good day Noluthando ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team