*********** online service

Good day Firstly, the order was supposed to be delivered on the 30 October 2-3pm and it never arrived, I did not so much as get a telephone call to inform me of the delay. I called several times to arrange an alternate timeslot which was never kept, more than twice. My ticket number was ********** 626. Not once did PNP call me to communicate that there would be delays. They eventually came on the 31 October at 5:38pm, after being promised that they would come before 3pm. I have wasted my time more than 1.5 hours waiting on the customer service line which was a complete waste of time, as all that was promised was never fulfilled. I had to cancel my dinner party twice, which was a huge inconvenience which I was never reimbursed for. How will PNP reimburse me for my wasted time and the costs I incurred for having cancelled my dinner party twice? I am not happy with just free delivery for one more order, as I will not be ordering from PNP in the future. Please take this seriously as if a suitable reimbur*****t has not been made I will be forced to take legal action.

Also on arrival they did not deliver all products and I never received an invoice to sign. I have attached the copy of my shopping list which I had to print, because they could not print, which I think is ridiculous. This has been the worst online service I have ever received. Please reimburse me for the following items which were never delivered, I have attached my printed order form which the driver and I went through: • Comfort Fabric Conditioner 400 ml • Jeyes Lavender Bleach 750 ml • Jik Multiaction Bleach floral 1 L • Handy Andy Cleaning Cream Lavender 750 ml • Simba Salt and Vinegar Chips