***********, inefficient service

I have been ordering my groceries online since the start of Covid in 2020 but the service has gradually worsened to the point where I will no longer order anything from Pick n Pay or recommend anyone else to shop there. Since the Distribution centre closed and the stock comes from Hypermarket Boksburg there have been endless issues of incompetence, apathy and inefficiency. The order slot is for 8-10am but the deliveries arrive at 2:30pm so in essence one is expected to wait at home the entire day in the hope that it might arrive. There is no communication with the customer notifying them of the late delivery nor asking if it is acceptable to deliver 4.5 hours after the delivery slot. When you call the store to enquire about the order the online shopping desk phone is never answered and if it is the person cuts the call. When the order does arrive most of the items are missing - apparently basic items such as cold meats, Sunlight laundry bars and eggs are no longer stocked at Hypermarket Boksburg. To add insult to injury items that are heat sensitive such as Santa Claus hollow chocolates are packed in a regular bin with no cold packs and with 5 litre water bottles so when you receive the chocolate eggs they are both melted and crushed. Even after sending the items back and making a note on the delivery slip that I returned it I have not received a credit. Unbelievably ***********, inefficient, useless service. Will certainly be changing to Checkers for proper service