*********** EMPLOYEES IN MANAGEMENT POSITIONS

<p>I visited Pick n Pay at wonder park shopping mall yesterday looking for school wrap for my kids books and i thought i was at the right place as there was alot of stikers in the stationery department saying: 25% discount on all stationery , except for envolops , and something else.</p> <p>I took the wrap to the counter and saw the till amount does not includes the discount for the paper. I asked the cashier to tell me why there are not a dicoount as per the display where i took the paper from, then she calls the supervisor whom confrim with me that she needs to investigate first.</p> <p>I walked with her to the ail and showed her where i took the wrap out from there is a sticker on it saying 25% discount on all stationery , with of course exclusion of envelops ect....</p> <p>Then she called the supervisor and he came with his uncompromising introduction of himself by enlist me as a Zulu person yet , i am not.. He told me not everything is what i see and we had an argument for his rudeness in the 1st place and then i asked him , will i have the discount on the wrap or not as per the advert and he dismiss it out of the hand . I was disgusted by his ill treatment , his naive way of dealing with customers in the store and his blindness not to understand the implications of false adverti*****t ... I would like to take this case further as per the consumer act , an advert must comply with its contend and they at Pick and Pay has little to no understanding on what is wrong and right. the manager told me in a arogant way to take pics if i want to and his name is jerry... Never has i seen somebody with that kind of managerial s****s at a low point.</p> <p>Please send that man on a course and implement the core of customer satification or communication.. Empathy and an apology cost nothing , it makes the customer understand before you can start to explained what is wrong with the display or advert in the store...</p>