SE
Steve E
1 reviews | Active since May 2014
08 Jan 2020, 11:30
*********** Customer Service Dept !
After contacting there Customer Sevice dept and filling in emails and having a number of email exchanges, I was given points to the value of the product (which I NEVER asked for). They have failed to answer any of my questions relating to the product that I asked initially. It amazes me that an organisation of this size can be so *********** in addressing the customers needs. Anyone else had a bad experience with their Customer Service Dept ?
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Pick n Pay's replyOfficial
09 Jan 2020, 12:46Good day Steve,
Thank you for taking the time to address your concerns with us.
Please note we have escalated your query to our corporate brand team, we will respond via email once we have received feedback.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please note we have escalated your query to our corporate brand team, we will respond via email once we have received feedback.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Pick n Pay's reply09 Jan 2020, 12:46
Official
Good day Steve,
Thank you for taking the time to address your concerns with us.
Please note we have escalated your query to our corporate brand team, we will respond via email once we have received feedback.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please note we have escalated your query to our corporate brand team, we will respond via email once we have received feedback.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team