tM
thando M
1 reviews | Active since Dec 2009
29 Apr 2015, 19:55
*********** cashier and unhelpful manager
I sent someone to pay my dstv account at the above mentioned store. The cashier, Nkhensani didnot listen to the person sent and made a mistake which resulted in her paying money into wrong account. I sent back the person to have it rectified and Nkhensani made a statement and gesture implying that I am crazy, she went on to tell the sent tht it wasn't her problem as she had been sent. I went to the shopp personally and asked for the manager as Nkhensani was busy with other customers and I couldn't wait. The manager, an african male of big built refused to take responsibility of the mistake her cashier had made. I am appalled by the behavior and words spoken by the cashier Nkhensani
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Replies (1)Pick n Pay's replyOfficial
30 Apr 2015, 09:13Hello thandojean,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Pick n Pay's reply30 Apr 2015, 09:13
Official
Hello thandojean,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
