***********, bad service!!!

Good Day My complaint is towards the Pick 'n pay online app ASAP. It is absolutely a nightmare to order from them. They never get your orders right, they don't deliver within the 60 minutes that their app states, if your fresh meat or cheese cost less than what the app stated, you have to email them with photos of the products and wait a week or more to get refunded. The drivers refuse to check the items with you to see whether it's correct or not. Their call center... Good luck if someone answers the phone. No one signs the delivery notes, not a supervisor or the driver. So nobody knows what they are doing. I have complained on so many occasions, I have to send emails every week. They just refund you, no explanation, no changes, I have asked them to escalate the problems to higher authorities, no feedback. If I order from them, it's because I need the items today, not tomorrow, they keep changing their time slots and another problem is that their drivers can't seem to locate our house. Absolutely ***********!!!