TD(S
Tania Deal (Nee Shaw)

1 reviews | Active since Nov 2014

22 Mar 2015, 14:19

Incompetence & unprofessional = unhappy customer

I had to rush to the shops yesterday. Was greeted friendly by the cashier (17:42 on 21/03/15 - cashier 3 WC35) - credit for that. I had a voucher for R50 which she put through as 50c. I showed her the mistake and she buzzed the supervisor - who did not show up. I waited about 2 minutes and offered to fetch her to which the cashier almost fainted (maybe afraid of the woman?). She kept on buzzing - 5 min LATER the supervisor appeared! Took off an item which the cashier rang up twice and walked away. I had to ask her what about the voucher - again she buzzed the supervisor. She took the 50c off and walked away. The cashier put the voucher through - AGAIN as 50c. I told her it's wrong and she mumbled something about 50%... WHAT WAS HER TRAINING? She called the supervisor again. Third time now... The supervisor voided the 50c and hallelujah - the voucher went through as R50. BUT - not once in those 3 times did the supervisor greet me - she ignored me completely and they continued to converse in their native language - making me feel very unwelcome. I have worked in the retail section and does not believe in treating customers in such a rude manner.

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Replies (1)
Pick n Pay
Pick n Pay's reply23 Mar 2015, 12:41
Official
Hello TDeal,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***