Incompetence of the call centre

Since middle of March 2017 I have been struggling to get my PnP card sorted. It started when I tried to convert my points to cash the machine told me my card belongs to a different ID. When I asked in store I was told to get a new card and transfer everything to the new one first I waited about a month and a half for the store to get new cards then I did what they said to no avail.

I phoned customer care they said all the information is correct on their side I must try again still not sorted. after months of phone calls and emails some one said its because me and my x husband shared a card they need to phone him to ask his permission to unlink the cards. He gave permission and I was told to get a new card so I did still not sorted.

after again countless emails and phone calls some one phoned me saying I need n new card yet again she will register the new card and transfer the points over to the new card and contact me when its done. also said the other person didn't do it and after she called me again every thing should work. This was more than a week ago i still have no working card and haven't heard anything back from the lady.

My local store even phoned them while I was waiting, they tried to the best they can tom get this sorted but seem customer care does not know what they doing they are *********** unhelpful and full of empty promises.

Its been 8 months of back and forth and they just cant get it sorted ????????