mvdb
marius van den berg

1 reviews | Active since Nov 2012

20 Jul 2015, 21:14

Incompetence of \management"and broken equipment"""

My wife and I went to do shopping at PnP Lifestyle center Centurion 17th July. <br> We where gone on holiday and overspent a bit, so we decided to buy some groceries on RCS. My wife has bought clothes and other things at the very same store with the very same card... When it came to paying for the goods the card machine (which had a rubber band holding it together) didn't read the card. After waiting for quite some time for the manager to pitch for help he just through his hands in the air... he cant help us?!?!? He didnt bother to offer to move our things to a different till to try and help us. Not only was he *********** but he also had this \i don't care"attitude! i lost 2 hours of my family time because of one guys attitude! We went to Reds mall PnP up the road and did our shopping there... the same card worked!<br> <br> Imagine if this was the only store in our area... what would i had to do for food then!?<br> like they say... a team is as good as the leaders! then this is one *********** store!<br> <br> <br> """

0
Replies (1)
Pick n Pay
Pick n Pay's reply21 Jul 2015, 09:46
Official
Hello fluffymega,

Please accept our apologies for any inconvenience caused by this incident.

I have escalated this matter to our Store GM and our Inland Hyper Regional office for their attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
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