Incompetence ...Incompetence … Irritated.

just had a very bad experience from Park Meadows store. I simply wanted to redeem my points and was told my smart point card is not active. Surprisingly I have been swiping and its been working. Nombulelo from the store assisted, she didn't seem to how to resolve the issue at hand. It took me almost 2 hours and at the end of the day I was not assisted. Smart card number ***89 6509. She called the call centre and I spoke to a lady who also couldn't assist . Now I have just spoken to Sanelisiwe who for some reason thinks its my fault , I maybe picked up the card on the streets. I ended up having to pay for the items I wanted to claim points for . Incompetence … Incompetence ...Incompetence … Irritated.