Incompetence and no customer service

Good day, I must say that I'm very unhappy with how Pick n pay Maponya Mall is treating us customers regarding the "Collect stamps and get free Vivo crockery". The competition ended on the 4 August therefore I went to collect my crockery on the 3 August only to be told to come back Friday 09 August because the crockery is finished. The lady took down our contact numbers and the number of stamps we had accumulated and advised that the crockery will be available from Friday 09 August. I decided to go collect mine today because I was around the neighbourhood since I don't stay around Maponya. The gentleman I spoke to advised that there is no crockery but I should speak to Mbali who was the manager on duty, I asked regarding the crockery and she told me that it will be delivered next week Monday or Tuesday she is not sure. I then asked what was the point of the lady taking our contact numbers if there is no form of communication to advise of the inconvenience. She then rep**** with no care in the world and said to me that she cannot speak on their behalf so she doesn't know. What kind of a manager is she when she doesn't oversee what is happening in the store and what is she there for if it's not to ensure that clients are happy? Isn't it her duty I believe to ensure that clients are not inconvenienced and if they are to then ensure that her staff is efficient? So since she is aware of the delay why didn't she tell her staff to ensure that clients are advised before they waste their time coming to the store. Well I'll tell you why, if it's a store where only black people shop no cares about the convenience of the customers because I'm certain that black people especially in townships don't complain hence why she failed to even be professional with a client because they get away with a lot. Well...I'm the black person that complains because I hate inconvenience, unprofessional people and incompetence. She even had the nerve to give me their number to follow up regarding next week's delivery. If this is the way in which PnP treats its customers then I'm happy to shop somewhere else where my business will be valued. I understand the shortage of crockery but I don't understand why there wasn't communication that there is no crockery at the moment and that we will be advised when it's available and then another sms when the crockery is available for pick up. Why must I call and follow regarding PnP inconvenience? Because I believe if the crockery was available on the actually day I went to pick it up then I wouldn't be dealing with this. I'm not the one who came up with the competition so why must I call to ask if my dish is available for pick up? What was the point of them asking for my number if they not going to use it. If they were competent then they would have ordered enough dishes to begin with or not run the competition at all because they seemed to have failed dismally based on the list of people that were turned back on the 3 August because they ran out of crockery. I'm very disappointed and feel it's always better to shop at surburbian grocery stores because customer service is always excellent there as compared to the township because they've never heard of customer service because they acting like they doing me a favor when I spent my hard earned cash to get the stamps. They seem to be forgetting that they need the same shoppers they treating like trash for the store to be operational.