Inability to resolve online order queries

In the past 4 months Ive placed multiple online orders. Two of which resulted in queries for incorrect deliveries and broken items. Calls logged via email. Calls to contact centre and no resolution yet another month later. Just a reference number via email and nothing further after that. One of my conplaints was never even logged when I called contact centre. PickNPay your client service is really terrible. It is time to reconsider who I use for my grocer. You owe me refunds and replacements.