AG
Aden G
1 reviews | Active since Feb 2012
17 Dec 2021, 10:27
IMPOSSIBLE TO REPLACE SMARTSHOPPER CARD
I need to change my smart shopper card as the previous one was in my wallet when it was ******. It seems an impossible task, your website and app are always experiencing technical difficulty, the call centre cant help as a result and you can do precisely nothing with the manager in store!!!i have been able to renew my drivers licence quicker. Embarrassing effort. I have honestly been trying for over a month and at the point of giving up.
Helpful (0)
Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
17 Dec 2021, 14:57Hi Aden,
Thank you for reaching out to the Pick n Pay Customer Care Team and for taking our call
Please accept our apologies for the poor service experience.
As per our telephonic discussion we will call you back at 4pm to assist in linking your new card to your id.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team and for taking our call
Please accept our apologies for the poor service experience.
As per our telephonic discussion we will call you back at 4pm to assist in linking your new card to your id.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply17 Dec 2021, 14:57
Official
Hi Aden,
Thank you for reaching out to the Pick n Pay Customer Care Team and for taking our call
Please accept our apologies for the poor service experience.
As per our telephonic discussion we will call you back at 4pm to assist in linking your new card to your id.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team and for taking our call
Please accept our apologies for the poor service experience.
As per our telephonic discussion we will call you back at 4pm to assist in linking your new card to your id.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's replyOfficial
17 Dec 2021, 16:09Hi Aden,
We have tried calling you to assist with your lost card replacement however you were not available to take our call.
We will be glad to assist you in linking your new smart shopper card to your profile.
Please forward the following information for verification purposes to enable us to assist you.
1. Full name & surname
2. Postal/physical address – old and new3. Cell number – old and new4. Email address – old and new5. Smart shopper card number - New card number starting with ***6. Id number
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
We have tried calling you to assist with your lost card replacement however you were not available to take our call.
We will be glad to assist you in linking your new smart shopper card to your profile.
Please forward the following information for verification purposes to enable us to assist you.
1. Full name & surname
2. Postal/physical address – old and new3. Cell number – old and new4. Email address – old and new5. Smart shopper card number - New card number starting with ***6. Id number
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply17 Dec 2021, 16:09
Official
Hi Aden,
We have tried calling you to assist with your lost card replacement however you were not available to take our call.
We will be glad to assist you in linking your new smart shopper card to your profile.
Please forward the following information for verification purposes to enable us to assist you.
1. Full name & surname
2. Postal/physical address – old and new3. Cell number – old and new4. Email address – old and new5. Smart shopper card number - New card number starting with ***6. Id number
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
We have tried calling you to assist with your lost card replacement however you were not available to take our call.
We will be glad to assist you in linking your new smart shopper card to your profile.
Please forward the following information for verification purposes to enable us to assist you.
1. Full name & surname
2. Postal/physical address – old and new3. Cell number – old and new4. Email address – old and new5. Smart shopper card number - New card number starting with ***6. Id number
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,