Impossible to register Smart Shopper card

My original Pick n Pay Smart Shopper card was ****** a few years ago when my purse was taken. The card is linked to my ID number.

I have been trying to register a new Smart Shopper card to my ID, but I continuously receive error messages on every platform: the app, the website, the phoneline, and WhatsApp. The system will not allow me to link a new card because the old ****** card is still linked to my ID.

Steps I have taken:

• Tried registering via the Smart Shopper app – received error messages. • Tried registering via the website – received error messages. • Called the number on the replacement card – the number does not work. • Called the customer care number and attempted the self-help option – could not block or reregister the card. • Called again and selected alternative menu options – none addressed my issue. • Attempted registration via WhatsApp – after multiple attempts, received a “something is not right” error. • Sent an email to Customer Care as a last resort.

In response to my email, I was told that they could not assist me because I did not pass their validation steps and that I must visit a store with my ID and ask the store assistant to call customer care.

I have already visited Pick n Pay stores numerous times with my ID to try and resolve this issue, and it still remains unresolved.

This is a system-linked issue tied to my ID number. I simply need the old ****** card to be removed or deregistered from my ID so that I can register and use a new Smart Shopper card.

After exhausting every available channel, I am requesting that Pick n Pay resolve this matter properly and provide a direct solution instead of redirecting me between platforms.