JV
Juane V

1 reviews | Active since Jan 2018

28 Jan 2018, 16:17

Impossible to do shopping

The layout of this Pick 'n Pay is so bad, its impossible to walk with a trolley. Every isle is so jam-packed that its impossible to maneuver. The worst is getting to a till, out of 12 tills only 5 are open, there isn't anyone to pack the groceries and the cashiers aren't trained when it comes to the use of credit cards. Will never return to this particular PnP again, its just not worth the headache.

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Jan 2018, 16:28
Official

Good day Juane,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,