CvdN
Casper van der Nest

1 reviews | Active since Mar 2015

16 Mar 2015, 20:31

Imp**** Customers is liers

We shop for some sweets at Pick 'n Pay today (16/03/2015), after we bought the sweets we check the price difference on the slip as we about to leave, so I went back ask for a supervisor to follow me for a price check and demanded for Pick 'n Pay double the difference, as we got at the shelve she imp**** that I'm a **** that we bought the 150g Cadbury chocolate and not the 87g chocolate, so I rechecked the slip, because I'm sure we took the 87g, as I check the slip, I'm sure we bought the 87g chocolate, who are Pick 'n Pay employees to imply that their customers are lying where they are not so I make the scene and ask who give her the right to call a Pick 'n Pay customer a ****, she even called the local security company for that, so I explained the security person what the situation is, he agreed and left, who are Pick 'n Pay to even try to arrest a customer, after Pick 'n Pay imply that customer ****, where he did not, the supervisor even refused to give her name when I warned about hellopeter, than I saw the manager DJ, explained the situation, and received double the difference, my point is how can an employee imply a customer is a ****, while Pick 'n Pay try to ***** f. custome

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Replies (1)
Pick n Pay
Pick n Pay's reply17 Mar 2015, 09:11
Official
Hello Casper&Tina,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***