Im paying for a service but not getting it.

<p>I placed a order online for a delivery. I paid for a time slot and its more than 2 hours past the paid slot abd my food has still not been delivered nor has it been communicated as to why its late or that its going to be.</p> <p> </p> <p>According to pnp policy they can charge you more if you change the slot but nothing is said about if they are late. after an hour on the phone, 3 dropped calls i get told my order wil be delivered tonight still......... there goes my evening plannes because of pnp not doing their job.</p> <p> </p> <p>I asked for my delivery fee back and was advised that an email will be sent to the store with that request.</p> <p> </p> <p>It was supposed to be a special order online. next time ill just avoid shopping at pnp all together.</p>