Im never buying appliances from you again. Sales staff lying.

I bought a 55inch sinotec from you guys on the 4th august 2016. The tv had a 5 years warranty. The tv then broke a few weeks ago. the back light of the tv was faulty resulting on no picture. I took the tv back to the store. The sales person who i bought the tv from advised that as long as i swipe my smart shopper card then you'll be able to pick up the transaction in case of a claim. When i returned the tv the manager told me that you only hold transaction detail for 6 months and she doesn't know why clients think the latter. I then mailed and called your head office and they advised that it can only be done for 1 year so i got conflicting stories. I logged a tracking inquiry non the less with you guys. two weeks later and no word. i then decided to fix the tv myself as even if you did find the transaction it would take 21 days to fix. so this fix would now take 14 days plus 21 days. that is ridiculous. I then get a random email today from your HO with the transaction detail now after i already spent 1500. Please refund the service fee. As your sales consultant **** TO ME!