I'm Gugu

I'm Gugu. I'm complaining about the poor service at pnp Asap delivery app. They deducted my money twice without sending otp from bank. Usually I get otp from bank before payment is authorized. Two transactions but the is no order history,acceptance and confirmation. When they deliver I don't get all my items. They tell me items are sold out. They should be able to show on the app if something is available or not. The refund money is put in the app wallet. When requesting for the refund to be sent back to the card it never happens. I'm done with this app. I want them to refund me my money and I delete the app for good