I'm done waiting. I want my money back

After a struggle with the Black Friday deal, I finally received my tv. However, I noticed that it has a rainbow distortion. I reported to to the PnP call center within a few days and I was told "There had been a lot of complaints about this issue on JVC tvs". I was then referred to the JVC call center. After a week of calling and the call being put to a number that just rings I was eventually referred back to PnP (they apparently don't deal with online purchases from PnP), I emailed PnP HO dealing with Roeleen. She said the TV cannot be returned before a technician has seen it. I have been waiting since December for this technician. May you please arrange for a pick-up and my money back. I'm FED UP!!