RL
Refilwe L

1 reviews | Active since May 2018

26 Aug 2019, 08:11

I'll treatment by management

I was standing on the queue without a trolley and a white lady came behind me and pushed her trolley her against me and told me I will not pay coz I don't have a trolley and I think am clever cause am black. So we had a bit of a racial argument but my most disappointment was when the manager and the security guard threatened to chased me out of the store and leaving the person who started the whole mess. The old lady continued to push me physically in front of the security guy and he did nothong but told me he will kick me out if I open my mouth. The whole situation happened in front of the manager and she pretended nothing was happening, even after i tried talking to her she told me I must just leave.

I always buy my groceries at Pick and Pay wonderboom Junction, but after thus incident I will never set my foot there because it is clear customers are treated according to race. Am so disappointed at Pick and Pay

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Aug 2019, 10:08
Official
Good day  Refilwe, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team