1 reviews | Active since Nov 2017
I’ll never use tou again
I placed my order on the 24th of Nov, with the 1st available delivery slot of 27th Nov, which I then patiently waited for. My scheduled delivery (happily dedcuted my account beforehand) was not done between 4-5 as promised. In fact as I write this review I still await my delivery with no groceries in the house and unable to get through to anyone in the call centre to find out what the heck is going on. Please explain this to my family waiting for the goods to be delivered. Horrified at this lack of service - causing me more inconvienance then before.
Good day Tiana,
Thank you for taking the time to write to us and for choosing Pick n Pay.
Please accept our sincere apologies for any inconveniences caused to you.
We have tried calling you on *** however your phone goes to voice mail.
We have been advised by our online team that due to a breakdown experienced with the delivery vehicle yesterday, many customers orders we late.
We do apologise for the lack in communication from our online team. We hope that you have received order ***6 and that all goods received were satisfactory.
Feel free to email our online team on the below email address if this order is still outstanding.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Tiana,
Thank you for taking the time to write to us and for choosing Pick n Pay.
Please accept our sincere apologies for any inconveniences caused to you.
We have tried calling you on *** however your phone goes to voice mail.
We have been advised by our online team that due to a breakdown experienced with the delivery vehicle yesterday, many customers orders we late.
We do apologise for the lack in communication from our online team. We hope that you have received order ***6 and that all goods received were satisfactory.
Feel free to email our online team on the below email address if this order is still outstanding.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas