Ignores online complaints
<p>I've always used no name brand tennis biscuits for making my cheesecake recipe, never had a problem until last week I used 3 packets that I layer in the cheesecake, I found the new biscuits being much thinner and totally devolved and didn't keep its form, weirdest thing I ever saw </p> <p>Did complain online ,did receive the email stating they have received my complaint and will get back to me, still nothing??!! </p> <p> </p>
Good day Mr Jaco Vorster,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Good day Mr Jaco Vorster,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Thank you for the reply, I will answer their email promptly
Regards
Jaco Vorster
Thank you for the reply, I will answer their email promptly
Regards
Jaco Vorster