If you're thinking of replacing a Pick n Pay Smart Shopper card forget it

Pick n Pay had an agreement with Tymbank, the now GoTyme Bank where the bank card can be used as a smart shopper card.

They will now be separated as from the 31st of March 2026, where we will have to get new cards to be eligible to continue using Pick n Pay smart shopper services.

I was informed that the Pick n Pay system has been updated or changed, and that if one uploaded the smart shopper card on their electronic wallet (phone) it will no longer be useful.

I followed the process on their WhatsApp system and I found myself in a loop, for almost an hour.

I thought maybe I'm doing something wrong. I contacted their client service number. For a ore than an hour, holding and not even knowing whether I'm on the line or not to speak to their consultants.

I went into the store and it was worse.

I tried their ASAP App only to find the bot and when a human being cones, they only deal with groceries.

Now my card is blocked, I cannot get to use the points or accumulate other point to my profile.

What creat something tgat is not user friendly?